Job Details

Career Title: Hotel Food & Banquet Manager
NAICS Code: Accomodation and Food Services (72)
Job Term: Full-time
Modified Date: Feb 22, 2021
Recruiter: Jordyn
Description: On behalf of our client, a privately owned hotel located in Cold Lake, AB, we are recruiting for collaborative and experienced Food & Banquet Manager to join their team. This position is for a self-starting individual who thrives in a customer service environment. It would give you the chance to work with a family-like team and help in the planning and executing of various guest and corporate events.

Responsibilities:

- Works with the General Manager in the recruitment, retention and disciplinary action of food servers and banquet staff direct reports
- Supervise work scheduling of food service staff and ensure positive experiences
- Complete quarterly performance and personal training plan reviews of direct reports
- Provide coaching and on-site training for all front line food service staff
- Receive, organize, and promptly respond to customer booking enquiries for meeting space, AV aids, banquet and special events including venue setup/tear down, food and beverage menu offerings
- Coordinate activities with Supervisor of Guest Services, Chef and GM to provide superior customer experience
- Provide input for promotions and marketing to increase sales and customer loyalty
- In collaboration with the GM establish facility and A/V rental rate schedules
- Handle customer complaints/concerns with food service and meeting room/banquet facilities
- Maintain food service productivity benchmarks
- Participate as a member of the corporate management team

Qualifications: Requirements:

- Hospitality Management Diploma

- Events Management Certificate

- Food Safety Course Certificate

- ALGC Proserve Liquor Staff Training Certificate

- ALGC Proserve Protect Security Staff Training Certificate

- Basic First Aid

Skills & Experience

- 5 years Food Service supervisory experience

- 3 years event planning including corporate meetings, weddings, banquets

- Familiarity operating Squirrel POS system and Avalon debit/credit card payment system

- Ability to handle customer complaints tactfully

- Leadership in managing and motivating personal and developing an effective team

Must be open to relocate!

We thank all candidates for their interest in this position; however, only those shortlisted will be contacted.
Salary: $50K - $55K
Education: Hospitality Management Diploma
Category: Hospitality
Job Expiry Date: Mar 24, 2021
Company: KPM Staffing
City: Cold Lake , Alberta
Postal code: T5J 3G2
Country: Canada
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